Manufacturing
When the line stops,
everything stops
Downtime on a plant floor is not an inconvenience, it is measured in dollars per minute, and it does not wait for business hours. BBS supports the operational and business systems your production actually depends on, with help desk coverage that spans every shift.
production line environment
What breaks on a plant floor
Problems a generalist IT shop has never seen
Office IT and plant IT are not the same discipline. These are the failures that put production at risk.
OT and SCADA connectivity
Supervisory control systems, PLCs, and industrial IoT sensors lose network connectivity or suffer software corruption, and automated assembly stops where it stands.
ERP and inventory systems
Platforms like SAP or Epicor freeze or lose database synchronization, blocking shipping labels, inventory moves, and everything downstream of them.
Aging machine PCs
Equipment controllers running unsupported operating systems cannot be patched like office workstations, and replacing them is rarely an option. They need to be isolated and protected instead.
Plant-wide network coverage
Warehouses, mezzanines, and metal-heavy environments create dead zones that break scanners, tablets, and the wireless devices your floor staff rely on.
How we support manufacturers
Production first,
paperwork second
The priority on a plant floor is getting the line moving. We build the environment so fewer things stop it, and cover the hours when they do.
OT and IT network separation
Production systems segmented from the business network, so an office problem cannot reach the plant floor.
Industrial network reliability
Wired and wireless coverage designed for the physical realities of a plant, not an office suite.
Legacy system protection
Machine controllers that cannot be updated get isolated and monitored rather than left exposed.
ERP and business application support
Access, performance, and connectivity for the systems that run scheduling, inventory, and shipping.
24/7 managed help desk
Coverage on every shift, so off-hours problems reach a technician instead of a voicemail box.
Backup and recovery
Protected copies of production and business data, with a defined path back when systems fail.
Coverage across every shift
Second shift does not call a voicemail box
Most IT providers answer between nine and five. If your plant runs three shifts, that leaves the majority of your production hours uncovered. Our managed help desk is available around the clock, so a problem at 2am gets a technician instead of a message.
weekends and holidays included
What is your line worth per hour?
If you know that number, you already know what unplanned downtime costs. Tell us what stopped production last month and we will tell you whether it was preventable.