Requests are routed to the right level of expertise, from quick fixes to advanced troubleshooting, ensuring efficient and accurate resolution.
Our help desk is built around proven processes, proactive monitoring, and real‑world technical experience.
Requests are routed to the right level of expertise, from quick fixes to advanced troubleshooting, ensuring efficient and accurate resolution.
We monitor, maintain, and troubleshoot servers and network infrastructure to keep systems stable, secure, and performing as expected.
Most issues are resolved remotely, minimizing disruption and restoring productivity quickly and cost‑effectively.
Support for desktops, laptops, printers, mobile devices, and peripherals so employees can get help with the tools they rely on every day.
We support business‑critical applications and systems, helping prevent slowdowns, crashes, and compatibility issues.
User access, permissions, and help desk actions are aligned with security best practices to reduce risk and protect sensitive data.
We offer three tier's of support to accomadate medical practices and smaall businesses of every size.
Password resets, email issues, basic workstation problems, and everyday user support handled quickly by experienced help desk technicians.
Network troubleshooting, server issues, software conflicts, and deeper diagnostics resolved efficiently without unnecessary escalation.
Complex infrastructure issues, security incidents, root-cause analysis, and advanced problem resolution handled by senior engineers.
24/7 Support - Help is there when you need it, no matter the hour.
Live people - Our engineers are real people based in the US, with real solutions, not scripted call-centre responses.
Faster Productivity - We get issues sorted out fast, so your team can stay focused on the important business.
Security first - We put security first in all our support decisions.
Get IT Support That Works - IT problems should never hold back your business.
Partner up with BBS IT's Managed Help Desk Services to simplify your support, cut downtime and give your team the peace of mind that help is always just a phone call away. Get in touch with BBS IT today and we'll show you how our Managed Help Desk can support your business.
Our help desk supports a wide range of issues, including:
Our goal is simple: make IT support feel like a trusted extension of your team.
“La Var works with our office (Comprehensive Dentistry) and we couldn't ask for better service! He is always on the line and willing to help us no matter our problem! Would highly recommend working with BBS IT Consulting!”
“Blalock Business Services has been an absolute game changer for our company’s IT infrastructure. As a professional services firm, we can’t afford downtime, lagging systems, or security gaps—and thanks to Blalock, we don’t have to. I highky recommend them!”
“"I have known LaVar Blalock for 12 years. He did our IT installation when I opened my practice and has been directly involved in all of our IT needs as my practice has grown from three operatories and staff to now ten operatories and over 20 employees!...He is the best!”
